Steves Interior Door Warranty Information For Employees

Essential Aspects of Steves Interior Door Warranty Information for Employees

As an employee of Steves, it is essential to be well-informed about our interior door warranty information. This knowledge will enable you to provide accurate and reliable information to our valued customers, ensuring their satisfaction and trust in our products.

Coverage of the Warranty

Steves' interior door warranty covers defects in materials or workmanship for a specific period, typically ranging from one to five years depending on the specific product. The warranty does not cover damage resulting from improper installation, misuse, or normal wear and tear.

Steps to File a Warranty Claim

To file a warranty claim, customers should follow these steps:

Contact Steves customer service at [Insert Phone Number]
Provide a detailed description of the defect, including photographs or videos if possible.
State the date of purchase and provide a copy of the original invoice.

Timeframe for Claim Resolution

Steves aims to resolve all warranty claims within [Insert Timeframe]. Once a claim is filed, our team will promptly assess the issue and determine the appropriate course of action, which may include repair or replacement of the defective door.

Exclusions from Warranty

It is crucial to note that the Steves interior door warranty does not cover the following:

Damage resulting from improper installation or misuse.
Normal wear and tear over time.
Damage caused by exposure to extreme weather conditions or environmental factors.
Damage to finish or hardware not supplied by Steves.

Importance of Proper Installation

Proper installation is essential for the longevity and performance of our interior doors. To ensure optimal warranty coverage, it is strongly recommended that customers hire a qualified professional for door installation.

Customer Satisfaction Guarantee

At Steves, we are committed to providing our customers with the highest level of satisfaction. If a customer is not completely satisfied with their interior door purchase, they may return the product within [Insert Timeframe] for a full refund or exchange.

Additional Resources

For further assistance or inquiries, employees can refer customers to the following resources:

Steves website: [Insert Website Address]
Customer service phone number: [Insert Phone Number]
Email address: [Insert Email Address]

By understanding and adhering to the guidelines outlined in this warranty information, employees can effectively support our customers and uphold Steves' reputation for quality products and exceptional service.